Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. You’ll leave the Hub alone for 10 minutes and the TV 360 box for 5 minutes, while they’re sorting themselves out. In our Broadband Survey, it scored an acceptable 70. Estimates suggest that only around 60% of properties in the UK can access Virgin Media's broadband packages. and TV too…. Hub 3, Hub 2, Hub 2ac and Hub 1 - Test broadband speedVirgin Media Broadband review: M50, M125, M250, and M350 fibre broadband. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Make a payment in My Virgin Media. Need to contact Virgin Media Customer Services? Call: 0345 454 1111 WhatsApp: 07305327112 Members Online. 3. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. It provides ultrafast speeds of up to 1Gbps to over half of UK homes, mainly in towns and cities. This includes a fixed price landline service called Talk Protected, tailored support and services to customers with additional needs and help. Tap the App. Volt benefits include (1) Virgin Media broadband speed boost to the next available level (up to a max of 1Gbps download speed) at the point you place your order to become supercharged with Volt. Speeds aren’t as fast as ultrafast alternatives from Virgin, Sky and BT. The engineer will bring everything needed to install your Virgin Media services on your chosen day. These estimated speeds apply to all new customers who buy our broadband services, and to existing customers who changed their broadband services, on or after February 28th 2019. Advertised Speed: 5 Mbps Expected Speed Range: 5 Mbps. Volt. An extremely fast, security-focused VPN that supports more than a dozen router firmwares. Page last updated by downdetector. 1. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. After initiating trials of the advanced optical networking technology on its live full-fibre infrastructure towards the end of 2022, UK communications firm Virgin. Ofcom said it was concerned about the number of complaints from customers saying it was difficult to leave Virgin Media, which has about 6 million broadband and pay-TV users and is a part of the. ac. Offering average download speeds of 264Mbps, our M250 Fibre broadband is great for households with multiple users online at once. 83 per day if we don’t install your services on the promised day until installation’s completed. Step 2: Get connected. deal anytime. To avail of Sky Sports &/or Sky Movies HD you must first have a subscription to Virgin Media Ireland’s HD service or Virgin TV. Available with M50 broadband or faster. In fact, Virgin Media can legitimately claim to be the UK's fastest widely available broadband – with its 1130Mbps Gig1 service available to everyone on its network. 99 a month for two years. The so called "fibre-optic broadband" is more accurately referred to as "cable broadband" because at both ends (home and head end), termination is by means of coaxial copper cable. Sky is offering superfast broadband to new customers for just £30 a month on an 18-month contract. Virgin Media services are only available in eligible Virgin Media network areas. Virgin Media owns and operates its. Reviewers complaining about Virgin Media most frequently mention customer service problems. Available with M50 broadband or faster. Virgin Media package. Virgin Media broadband prices start from around £28 a month, going up to around £45 for its most expensive Gig1 broadband. A. Mick Down in finglas all morning. Customer score. If you think you’ve used the incorrect bank account details when paying via bank transfer. Find out more Has this. Virgin Media services are only available in eligible Virgin Media network areas. We’re so confident in this technology that we’ve launched. These prices are for new customers only. Business broadband. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. My Virgin Media makes managing your account easier with all your information in one place. Virgin Media has confirmed that there is an “issue that is affecting broadband services”. wherever there’s WiFi. Virgin Mobile package. Mon - Fri 9am to 6pm. Virgin Media broadband help and support. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. Go even faster than M250. Excludes broadband faults and broadband network outages. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. Virgin Media’s Stream is a pocket-sized all-in-one streaming box that supports live channels, subscription streaming services, free video apps and music apps. 360 box on par with Sky Q in terms of its functionality and access to channels and additional services. Cheap Virgin Media broadband plans & deals ☝️ Compare the best broadband contracts in November from all UK providers From £18 a month at broadband. It’s the quick and easy entertainment service that pairs perfectly with our lightning-fast broadband, offering speeds up to 22x faster than the UK average. Virgin Mobile billing. Find the Broadband Best Offer for Your Home. Note that. During a vishing call, you may have asked to download. 10GB boosted to 20GB) Up to £150 off a connected device such as a tablet or smartwatch when taking a new O2 Pay. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Zen Internet. ADSL: No. Contact centres are also affected, it said in a statement on Twitter. Pack our kit. Booking an engineer is easy with Virgin Media. Our broadband and phone. Virgin Media offers only superfast and ultrafast broadband. Gig1 Fibre Broadband (average download speed 1130Mbps). If you cancel your service during your minimum term an early disconnection fee will apply. At the time of writing, Virgin’s 264Mbps M250 Fibre Broadband is available for £29 per month on an 18 month deal. It is owned by Virgin Media O2, a 50:50 joint venture between Liberty Global and Telefónica. 50. If you decide to end part or all of your services with Virgin Media during a minimum. Virgin Media has today launched its new Essential broadband service which offers reliable, affordable and hassle-free connectivity to those facing financial difficulty and receiving Universal Credit. As a result, you could be on an ultrafast broadband speed that’s more than enough for your needs. 9% network reliability. Virgin Media broadband speeds. 99 a month Your package from 24/02/2023: £123. On the day of activation, connect your new router to the master phone socket. So don't BS me with your stupid replies. Whether you want a 100MBit/s plus service from Virgin Media or a cheaper option from EE or BT Broadband, you’ll find all of the latest offers at hotukdeals. deal anytime. Virgin Media tweeted at 5. 404 - Page not found. You'll have 30 days to cancel your account. No setup fee is available on all bundles, broadband & phone, and broadband only packages. If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. If you want to discuss your O2 mobile products, you can contact your O2 customer service team. 2Gb Broadband : Minimum period of 24 months applies. All the big providers took part in Black Friday sales last year, from Virgin Media, Sky, Vodafone and BT with half-price packages and free perks thrown in, like 12. View Deal. Email. At the time of writing (June 2023), an entry level M50 broadband deal is £38 per month for 18 months. The opening hours of the call centre are: Monday to Friday: 8am - 9pm. If you don’t need broadband and a landline, we also offer 4 packages with fast speeds for light, medium and. The best times to game online or make big downloads, for example, would be when connection is fastest. This is far cheaper for this speed compared to the likes of Sky, Virgin Media and BT, who charge £28-30 per month for similar packages. The New My Virgin Media App Service Status info is available in the new My Virgin Media app, which is available from the Apple iTunes store (iOS 9 and above. Virgin Media offers business broadband on a choice of Voom Fibre plans including Voom 400, Voom 600, Voom 800 & Voom Gig1. The company is part of Liberty Global, which is the largest converged video. co. 06 stars from 85 reviews, indicating that most customers are generally dissatisfied with their purchases. Call 150 from your Virgin Media telephone, or call 0345 454 1111 from any other phone to cancel. Broadband. This promotion means you won’t pay the usual setup fee of £35. K. Broadband deals . + Virgin Phone line for £17. M350 – 362Mbps, great for gamers, video streamers and at-home workers. And we are also Ireland’s best broadband, as awarded by Umlaut Best in Test 2023. Its Gigabit fibre broadband can deliver an average download speed of 1,130 Mbps, which is the fastest in the UK. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Post: You can send a letter to Virgin Media, Sunderland, SR43 4AA. It’s only available at addresses that have had Virgin Media services in the past, so we’ll check to make sure your property is Virgin Media-ready when you make your order. Access your bills, diagnose faults and manage your package. Within that letter or email, we’ll also include information about any other changes we’re. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Enter your postcode to see if you can get our services. 12 month or 30-day rolling contracts. Fastest median download speed . We’ve got an incredible range of phones and phone plans fit for every budget, so while you’re in why not have a peruse. Out of 5,590,397 speed tests recorded on the BT network. Here's a full list of all the channels included in Virgin Media TV and broadband packages. You may need to use the. How long will the QuickStart installation take me? WiFi Hub - 30 mins. Doesn’t include Upload speed add-on; (2) Our moneyback WiFi coverage guarantee with. 50 a month for Essential broadband, or £20 a month for Essential broadband plus. As part of its pre-Black Friday savings, you can now save on Virgin Broadband’s brilliant M125 package. Some responses may not be immediate but it allows you to carry on with your day rather than waiting to get through on the phone. Mon - Fri 9am to 6pm. Mon - Sat 9am to 6pm Technical Support. WiFi Guarantee with WiFi Max: Available to Virgin Media residential broadband customers on M50 broadband or faster provided you are not taking services in any of our 2022/2023 network expansion areas. There are five main perks you get for being a Virgin Media and O2 customer: 1. Fibre: Yes. You might also need to change it if your current package isn’t available at your new address. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you need to know with our broadband help & support page. You just need to give Virgin Media 30 days’ notice that you want to leave. With WiFi Max, we want to make sure you’ll enjoy download speeds of at least 30Mbps in every room – if you don’t, we’ll send you one of our signal-boosting mesh WiFi Pods. Discount Codes Last Tested: 15 November, 2023. Further exclusions & legal stuff apply. Everything you need is posted to you. 190+ channels. With over 190 channels, the Virgin Media Maxit TV package offers entertainment for every mood. There is no charge for the Stream service, but a one-off £35 Stream activation fee applies, along. If you are one of the potentially thousands who has experienced an. Standard broadband, also known as ADSL broadband, on the other hand, relies on copper tubes to transfer data from the exchange. £8 a month add-on or at no. At present around 14. Part of that compels Virgin Media to release customers from their contract in the following circumstances: “If your service doesn’t deliver the speeds you were promised by your provider, get in touch with them. In a single year our connectivity: Supports 708 million credit and debit card transactions. 6 Gbps service from EE has changed all that and it can only be a matter of months before Virgin Media reacts to ensure it can keep its bragging rights on speed. If none of the above are working, call us on 150 from your Virgin Media Phone or Virgin mobile, or 0345 454 1111* from any other phone. Or. For more information, select the type of broadband service you're planning to switch to on NOW: Brilliant Broadband. Virgin was on the phone to you with an apology within the hour after I queried its unwanted attentions. Further exclusions & legal stuff apply. It allows you to game online, stream in 4K, and video chat, all at once. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. In terms of TV channels, Virgin Media’s Loaded TV has 100+ channels with 32 HD channels. Welcome to Virgin Media’s help and support page. Compare our best broadband deals in your area in seconds with free set up. Virgin Media has a rating of 1. The email says this: Like many of our customers, your contract with us will come to an end, and for you that will be on 23/02/2023. The best way to rule this out is to look at trying a different device and see if the issue also occurs there. Whether you want more privacy or help managing your calls, the best broadband and phone deals let you tailor your services. All of the products on this page are subject to survey, network capacity and a credit check. All plans offer unlimited broadband with speeds between 500Mbps and 2,000Mbps. What. Its headquarters are at Green Park in Reading, England. Introduction; 1. For only £26. These prices are for new customers only. Broadband has been pretty slow so I booked a technician to install an OBD Port to sim it up the technician never showed up Virgin Media were unable to tell what time to expect him at Also way overpriced. Virgin Media has run a number of trials over the last year or two to demonstrate with is possible with its DOCSIS 3. Mon-Sat 9am-5pm. Exclusive benefits of being a Virgin Media O2 Volt customer include: A broadband speed boost to the next tier available (e. See your balance and make quick payments. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Virgin Media was the one of the first providers to create a broadband social tariff in 2020 and has consistently provided support to vulnerable customers and those struggling to afford connectivity. Head to our service status page, and search using your postcode and last name (or sign in to your My Virgin Media mobile app and head to Service Status). 00 a month. Virgin Media's M350 service goes up to a massive 362Mbps, while smaller providers like Gigaclear can even reach download speeds of 900Mbps. Compare broadband packages. 16+. g. Instead, Virgin streams TV through your home broadband connection – and with Virgin Media, you’ll be getting the fastest broadband speeds. Virgin Media is one of the UK's leading broadband providers. Updated Liberty-owned UK broadband pusher Virgin Media has fallen on its face this morning, with users across the country reporting complete broadband failure for a number of hours, among them some of the reporters on this news desk. If you can get Quickstart, you can choose one of two delivery options. Virgin Media's Hub 3, Hub 4 and Hub 5 give customers fantastic WiFi connections all year round. 1800 941 114. Broadband only deals Broadband, TV and phone deals Broadband, TV, phone. TV on the go. At least 30Mbps download speeds in every room or £100 one-off credit. Dynamic Page Builder | Virgin MediaThe UK's broadband could soon get a much-needed speed boost courtesy of Virgin Media. All our deals are unlimited broadband packages - download and stream what you like. Broadband Speed Test. TV packages. Overview. Virgin Media does not come cheap, but sits in broadly the same price bracket as Sky and BT. no setup cost. It’s easy to switch your TV and landline services too. £29. Landline packages. For broadband, TV, landline, and account enquiries, phone 03454541111*. Helps dispense four million medical prescriptions. Multiple broadband speed tests over time can show if and when speed fluctuates. How to test my download and upload speeds? Running a Virgin Media broadband speed test is easy. You can find these details at the top right hand corner of your bill. To cancel your Virgin Media broadband service, you should call 0345 454 1111. The Service you do for others is the rent you pay for your room here on. TV box - 15 mins. We’ve taken a closer look at what Virgin Media is offering with. Discover the best and worst broadband providers in the UK with our expert reviews. TV 360 and home phone not currently available in 2022/23 network expansion areas. It probably should have done more testing, since the Hub 4 cannot deliver broadband at 1130Mbps thanks to neither conforming to the latest WiFi 6 standard, nor having any ethernet ports. Then just connect your various devices to the dongle. Speed. It is a nominal requirement that each active node (e. You can do this by calling Virgin Media’s customer service team on 0345 454 1111. Check availability Check availability . Public Sector Queries. This promotion means you won’t pay the usual setup fee of £35. If you'd like to buy a Virgin Media product like broadband or TV you can contact a dedicated Virgin Media team on 0330 165 6723. If your original Virgin Media broadband contract is up and you’re now on a rolling monthly deal, getting out is pretty simple. Unlocks superfast broadband in 500,000 buildings. TV 360 and home phone not currently available in 2022/23. Plusnet is a brilliant alternative to the bigger names in broadband. It has not so far given any. Switch broadband in three easy steps. The pandemic has shown the vital role our services play in keeping people connected to their loved ones, as well as helping millions to work from. How to change my Virgin Media or Virgin Mobile package by phone. Up to 3 WiFi Pods if needed. Virgin Media is part of NTL:Telewest. average UK speed*. This includes customers joining Virgin Media for the first time, existing customers adding a new broadband or fixed line service or an existing customer moving to new. 50 £0 View Deal. Virgin Fibre Areas only. 4 or A. Your engineer will arrive at your chosen time on your chosen day. Please note: The service status checker is only updated during office hours. Virgin Media’s M125 broadband plan is a prime example: it’s an opportunity for broadband bargain hunters to lock in an average download speed of 152Mbits/sec at. This can be done via the Customer Service line on 0345 454 1111 or calling 150 on your Virgin Mobile phone. Updated on 13 July 2023. £8p/m extra or included with Gig1 or Volt. Available with M50 broadband or faster. Virgin TV’s powered by the same cable as our fibre broadband, so setup is simple. Make sure to take our kit with you when you move. 18 month minimum term. Virgin Media BT Sky; Broadband: We’ve now rolled out Gig1 Fibre Broadband across our entire network - with average download speeds of 1130Mbps : Less than 1 in 3 customers can get their top average download speed: Less than 1 in 3 customers can get their top average download speed: TV on the goNo setup fee is available on all bundles, broadband & phone, and broadband only packages. Weighing in at just 97 grams, the box is powered by user’s TVs and supports both HD and 4K UHD services. Up to 3 WiFi Pods if needed. 93% average network uptime [based on measurements from customers’ Hubs across the Virgin Media network, July 2022-December 2022] Priority: Priority is an O₂ service. For extra channels and content, you can add a Stream Subscription on a flexible 30-day rolling plan and with 10% back in Stream Credits. Virgin TV 360. That’s more speed to spread across your devices. Experience everything entertainment has to offer with our incredible packages that combine epic TV, superfast broadband and our new Intelligent WiFi. The fastest download speed available to most customers on BT will be 67Mb fibre using a regular telephone line. Millions of customers of Virgin Media and Virgin Mobile are facing price increases in spring, with TV and broadband subscribers having to pay £56. On your installation day, your engineer will arrive in a. Virgin Media Bigger Combo Bundle, Ultrafast Fibre Broadband + Weekend Calls. BT is also the largest player in fixed line calls , accounting for 15. Optical Node), on the upstream path receives a minimum of 15 dBmv. TV 360 and home phone not currently available in 2022/23 network expansion areas. So, a 50 minute broadband, TV and phone. Virgin Media’s broadband speeds: 54Mbps, 108Mbps, 213Mbps, 362Mbps, 516Mbps and 1,130Mbps. Superfast broadband (up to 1GB/s) Reliable (99. At least 30Mbps download speeds in every room or £100 one-off credit. These cables are capable of delivering much faster speeds than a standard copper wire network. We’re so confident in this technology that we’ve launched. Change or cancel your package. The only serious rival that's available right now is the Sky Glass, a streaming TV loaded with Sky's interface as well as quick access to on-demand content and live channels. At least 30Mbps download speeds in every room or £100 one-off credit. Broadband. You can do this by calling Virgin Media’s customer service team on 0345 454 1111. After finally giving notice, my husband suddenly starting received daily missed calls. Earlier today, even its status page was unavailable, although prior to this readers. Take a look at how our speeds compare to our competitors’ fastest median download speeds. Virgin Media's customer service team is on 0345 454 1111 for broadband, TV, landline and mobile customers. You just need to give Virgin Media 30 days’ notice that you want to leave. Full Fibre: Yes. A free WiFi Hub 3. All our services will be set up so, once you’re in your. speed; Virgin Media M125:. Discussions about Virgin Media's broadband service and packages. Stream plugs into any TV and seamlessly combines live TV, on-demand apps, popular streaming subscriptions and must-watch movies all in. It can take 5 to 10 minutes to restart. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks. Broadband providers Contact Virgin Media. Virgin Media ranks 43rd among Cable Television sites. Virgin Media’s broadband service utilises the latest cable technology that connects the customer’s home to the cabinet over a coax cable. Virgin Fibre Areas only. Use the free Virgin TV Go streaming service anywhere there’s internet connection in the UK, including at home – all our broadband packages are designed for smooth streaming. ie. Switch to eBilling and save yourself £21 a year. Please enter the email address you used when opening a Virgin Media account, or the username you created when registering for My Virgin Media. Virgin Media broadband M250 Fibre broadband. 3. Broadband Only. Calling from abroad: 00 353 1 2458000. 264 Mbps. Offer may not be used in conjunction with any other offer unless stated by Virgin Media. You'll also receive your contract either by email or by post to check and sign. Virgin Media Television. You can easily connect 10+ devices at the same time. 99 a month. Internet speed test results can help you find and address potential connection problems, such as fixable WiFi blackspots. Virgin Media Broadband Contact Number: The easiest way to contact Virgin Media’s broadband customer service is by calling 0800 064 3850. No setup fee is available on all bundles, broadband & phone, and broadband only packages. 99pm. Good offers for new customers. The page you're looking for may have been removed, been renamed or is temporarily unavailable. If you are one of the potentially thousands who has experienced an outage, you can check your broadband and mobile service status online. Further exclusions & legal stuff apply. Virgin Media has signed up to regulator Ofcom’s voluntary Broadband Code of Practice. Broadband, TV, Phone & SIM. For over 20 years, Virgin Media Business has helped small, medium and large sized businesses across sectors to:. Reliability Score: 3. Virgin media broadband deal with TNT sports add on for £10pm £50 bill credit 10% stream credit back on every subscription Use this link to direct you to the specific plan. Sky superfast broadband slashed to new low price. Its broadband without a landline only works out around £5 less than its standard packages. Virgin's mobile service is available under the Virgin. Through your bank (sort code: 20-13-42 account number: 23494314 using your 14-digit payment reference number as the reference) By cheque (with your name, account number, and postcode on the back) to: Virgin Media Payments Ltd. To cancel your Virgin Media services, you can contact Virgin Media on 0345 454 1111 or through a page on their website. Or. We've reviewed all popular broadband providers including BT, Sky and Virgin to help you save money and find the best broadband provider for you. It’s a peace of mind guarantee that if something goes. New customers can get up. 18 EDT. Quickstart is the quickest and easiest way to setup our services. Once a SIM card is inserted it operates like a mobile broadband router. Simply enter your address into our broadband postcode checker. Virgin Media has confirmed that there is an “issue that is affecting broadband services”. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. Date of. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Virgin Media engineer installation. See how we scored Best in test. Virgin Media has been hit by a widespread broadband outage in the U. If you are, you’ll continue to be charged £12. At the time of writing (June 2023), an entry level M50 broadband deal is £38 per month for 18 months. In June 2016, BT increased its monthly service fees for ex-broadband customers from £1. Switching broadband provider is as easy as 1, 2, 3…. Simply press 1 when you get through to the automated menu, and you'll be put. 25pm: "Unfortunately we have seen a repeat of an earlier issue which is causing intermittent broadband connectivity problems for some Virgin Media customers. Virgin Media customers already have a head-start because we’re the UK’s fastest broadband provider, but there are plenty of clever little hacks that can bring some extra oomph to your service. Billing and payments. £8p/m extra or included with Gig1 or Volt. Virgin Media has roughly 3. By comparison, BT’s Fibre Essentials, with the same speeds, is £30. Get more information on the advertised Virgin Media broadband speeds here. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. Yes, you can – at Virgin Media, we don’t need to run your broadband through a landline. Good for casual browsing and streaming on up to 4 devices. It has not so far given any. What do the colours mean? Yellow.